The Valuation Office Agency (VOA) has released new guidance to help businesses provide correct property details when checking information related to factories, shops, offices, warehouses, and other commercial buildings.
This update is aimed at ensuring that all business rates are based on accurate property data, and also warns that penalties may apply if incorrect or false information is given—whether by the business owner or an appointed agent.
Businesses Must Share Accurate Property Information
Whether you’re checking your factory, shop, office, or warehouse details, it is now more important than ever to provide accurate information to the VOA. If any false or misleading information is submitted, you may face a penalty—even if the mistake was made by a business rates agent acting on your behalf.
The VOA has also updated its rules on:
- When penalties may be issued
- What counts as false information
- Your responsibilities as a business owner
If You Use an Agent, Choose Wisely
Many business owners appoint agents to manage their business rates. While this is allowed, the final responsibility for the information still lies with you, the business owner.
The VOA advises businesses to:
- Use reputable agents only
- Check their Agent Standards, which explain what good agents should do
- Use their checklist for choosing a business rates agent on GOV.UK
Alan Colston, Chief Valuer at the VOA, said:
“We want our property valuations to be based on the most accurate information possible. That’s why we’re doing more to support customers to get it right when using our Check and Challenge service, and using penalties only as a last resort.”
The Check and Challenge Service
The VOA’s Check and Challenge system allows business owners to review their property details and ask for changes if something seems incorrect. This helps to make sure that your business rates are fair and accurate.
But if incorrect information is submitted, either by you or your agent, the VOA may take action.
The VOA’s new guidance is a reminder to double-check your property information and work only with trusted agents when managing your business rates. Submitting the correct details will help avoid penalties and ensure your property valuation is accurate. Business owners are encouraged to make use of the VOA’s tools and resources, including the checklist for agents and guidance on the Check and Challenge service.
FAQ’s
What properties are included in the new VOA guidance?
The guidance applies to factories, shops, offices, warehouses, and similar commercial properties when checking details for business rates.
Can I be penalised for incorrect information provided by my agent?
Yes, if you or your agent submit false or incorrect property information, the VOA may issue a penalty. The business owner is ultimately responsible.
What is the VOA’s Check and Challenge service?
It is an online service where you can check your business property details and request changes if something is wrong. It helps ensure your rates are correct.
How can I choose a trustworthy business rates agent?
You can use the VOA’s checklist available on GOV.UK. The VOA also provides Agent Standards to guide what you should expect from a professional agent.
When might the VOA issue a penalty?
Penalties may be issued when false or misleading information is submitted, especially if it’s intentional. Penalties are considered a last resort.
